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Welcome to Urban Home Boutique!
 

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, https://www.urbanhomeboutique.co.in/, or any related services, sales, or marketing. Your privacy is important to us, and we are committed to safeguarding your data.  
 

Who We Are:

Our website is hosted by Wix.com, and we operate as Urban Home Boutique, located at #205, Balaji Pearl Complex, Jayanthi Nagar, Near Horamavu BBMP Office, Bangalore, Karnataka-560043, India (along with our affiliates and assignees).

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What This Policy Covers:

This policy details how we collect, store, process, and share your data when you place orders, use our services, or interact with our website for sales or marketing purposes.

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Why We Collect Your Information:

Providing excellent service requires collecting certain data. This policy explains what information we gather and how it's used. 

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Your Rights and Choices:

By reading this policy, you understand how we handle your information and can make informed decisions.

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Updates to This Policy:

We reserve the right to update this policy at any time.

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Assignment and Transfer:

We may assign or transfer our rights under this policy.

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Making Informed Choices:

This policy empowers you to understand our data practices and make informed choices about sharing your information.

1. Age of Consent

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors or individuals under the age of 18, in compliance with applicable laws. If you are under 18, please discontinue using our website immediately. We are committed to adhering to all relevant regulations and laws.

2. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: If you voluntarily provide it (e.g., when contacting us or expressing interest), we may collect your first and last name, email address, phone number, and other contact details.  

  • Location Data: We may collect your location data from you or third-party applications.

  • Device and Usage Information: We automatically collect information about your devices and how you use our services. This includes cookies, log file information, and clear gifs.

Please ensure the information you provide is accurate and complete. If you share someone else's data, you represent that you have their consent.

We may contact you even if you are registered under DND DNC or NCPR services, 365 days after your registration with us.

We do not collect sensitive personal information like race, religion, or financial information.

3. How We Use Your Information

We collect personal information for the following purposes:

  • Providing Services: To deliver the best possible services to you.

  • Keeping You Informed: To update you on orders, products, services, and promotions. We may also display wish lists, customer reviews, and recommend relevant products.

  • Internal Operations: To manage our operations and provide our services efficiently.

  • Communication: To respond to your inquiries, contact you about changes, and inform you about new offerings.

  • Customer Support: To assist you with any concerns or issues regarding our website or services.

  • Marketing: To send you promotional materials and offers.

  • Administrative Information: To provide you with administrative updates.

  • Order Fulfillment: To process and manage your orders.

  • Feedback: To gather your feedback and improve our services.

  • Policy Enforcement: To enforce our policies and terms of use.

  • Investigations: To investigate and address claims or disputes related to our services.

  • Fraud Prevention: To protect against fraud and unauthorized transactions.

  • Other Lawful Purposes: For any other lawful purpose or with your consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy. However, legal requirements or accounting practices may require us to keep it longer.  

1. Data Deletion: When we no longer need your data, we will delete or anonymize it. If deletion is not practical due to technical limitations (e.g., backup archives), we will securely store and isolate your data from further processing until deletion is possible.

2. Opt-Out: To opt-out of receiving marketing communications or our use of your information for service provision, please contact info@urbanhomeboutique.co.in. We will process your request to access or delete your information within 30 days.

3. Legal and Technical Considerations: Certain legal requirements or technical limitations may necessitate indefinite storage of specific information. However, we will restrict access and processing for non-essential purposes when possible, especially if consent is withdrawn.

4. Data Storage Location: Your information may be stored on our systems or those of our third-party providers.

5. Data Security

We prioritize the security of your personal information and implement robust measures to safeguard your data. However, no method of internet transmission or electronic storage is entirely secure. While we take precautions to protect your data, we cannot guarantee absolute security.

We use technical and organizational security measures that are appropriate for the type of data we process. As a user, you are responsible for maintaining the security of your password and other authentication credentials. Unauthorized access is prohibited and may have legal consequences.

We cannot guarantee complete protection of personal data, and any transmission of data by you is at your own risk. We are not responsible for any breaches of privacy settings or security measures on the website, including those caused by third parties.

6. Sharing of Information

We value your privacy and will not share your sensitive or personal data with third parties unless necessary. However, we may share your information with:

  • Dealers and Distributors: To ensure timely delivery of your products.

  • Service Providers and Partners: To help us provide the best possible service.

  • Affiliates and Related Companies: For purposes outlined in this Policy or elsewhere.

  • Third Parties: For research, marketing, or advertising purposes.

  • To Pursue Remedies: To pursue remedies or limit damages.

  • During Corporate Changes: During restructuring, mergers, or asset sales, we may disclose stored information.

  • With Your Consent: To third parties with your explicit consent.

  • To Government Authorities: To comply with laws, regulations, or legal processes.

7. Your Right to Control Your Information

7.1. Access and Correction:

You have the right to access and correct your personal information. If you believe any information we hold about you is inaccurate, you can request a correction.

7.2. Update, Delete, or Limit Use:

You can also request to review, update, delete, or limit the use of your personal information. Simply email info@urbanhomeboutique.co.in with your specific request. We may need to verify your identity before processing your request.

Processing Timeframes:

We strive to handle your request within 30 days, but the timeframe may vary depending on the complexity of your request.

Limitations:

There may be situations where we cannot fulfill your request completely. For example, we may need to retain certain information for legal or contractual reasons, or to complete transactions. Additionally, security and legal restrictions may prevent us from disclosing certain information.

Right to Complain:

You have the right to complain if you believe your privacy rights have been violated.

8. Third-Party Services

We may share your information with dealers and distributors to ensure timely delivery of your orders. We may also share your information with third-party service providers who assist us in providing our services. However, we do not sell or provide your personal information to other companies for marketing purposes.

Third-party providers will only collect, use, and disclose your information as needed to perform their services for us. We recommend reviewing their privacy policies to understand how they handle your personal information, especially if they are located in a different jurisdiction.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service/Use no longer apply.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. By continuing to use our website or services after an update, you indicate your consent to the revised policy, as permitted by law. We recommend reviewing this policy regularly for the most current information on our privacy practices.

10. Communications

We may occasionally send you important updates regarding our services. This could include notifications about temporary maintenance, security, privacy, or administrative reasons that may require us to pause our website or services. We will contact you using your preferred method of communication, such as SMS, push notifications, email, WhatsApp, or instant messaging.

11. Dispute Resolution

Any disputes or conflicts arising from this Privacy Policy will be governed by Indian law and resolved through confidential, mandatory, and binding arbitration in Bengaluru, India. The arbitration process will follow the Indian Arbitration and Conciliation Act of 1996. The arbitrator's decision will be final and binding on both parties.

Except for arbitration, you consent to the jurisdiction of the courts in Bengaluru, India.

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